At Stand Star International, we take pride in crafting high-quality apparel with precision, passion, and a commitment to excellence. We want every customer to feel confident and satisfied with their purchase. If for any reason your order doesn’t meet your expectations, our Refund & Returns Policy ensures a simple, transparent, and hassle-free experience.
1. Eligibility for Returns
You may request a return or exchange within 15 days of delivery, provided the following conditions are met:
The item is unused, unworn, unwashed, and in original condition.
All tags, labels, and original packaging are intact.
You can provide a valid proof of purchase (order number or invoice).
Note:
Customized or personalized clothing items cannot be returned or exchanged, unless they arrive damaged or defective.
2. Return Process
To initiate a return:
Email us at: info@standstarapparel.com within 15 days of receiving your order.
Include your order number, product details, and reason for return.
Our support team will share the return instructions and shipping address.
Once we receive and inspect the returned item, we will notify you of your return approval status.
Pro Tip:
To help us process your request faster, please include clear photos of the item when applicable.
3. Exchange Policy
If you wish to exchange an item for another size, color, or style:
Mention the desired exchange option in your return request.
Exchanges are processed after the original item has been received and verified.
If the requested replacement is out of stock, we will offer you either:
Store credit, or
A refund (as per your preference).
4. Refunds
Refunds for approved returns will be issued within 5–7 business days after inspection.
All refunds are credited via the original payment method used at checkout.
Shipping fees are non-refundable unless the error was on our part or the item arrived defective.
5. Damaged or Defective Items
If your order arrives damaged, faulty, or incorrect, please contact us immediately with photos or a brief description of the issue.
We will arrange a replacement, or offer a full refund, depending on your preference.
6. Non-Returnable Items
The following items cannot be returned or refunded:
Customized, personalized, or made-to-order clothing
Clearance or final-sale items
Products that show signs of wear, washing, damage, or alteration
7. Need Assistance?
Our customer support team is here to help with any questions regarding refunds, returns, or exchanges.
Email: info@standstarapparel.com
Phone: +92 329 5916764
Address: MOH Haji Pura, Fateh Garh Road, Sialkot 51310, Pakistan